Returns & Exchanges

Returns & Exchanges

We want you to like what you got. If you don't, let's figure it out.

You've got 30 days from delivery to start a return or exchange. Items need to be unused and unworn, with tags on and original packaging intact. If it's been washed, worn, or altered in any way, we can't take it back. No returns on sale items.

What we can do:

Exchange for a different color or size of the same item. Exchange for something else entirely. Full refund back to your original payment method.

What we can't do:

Take back anything that's been worn or washed. Process anything outside the 30-day window. Make exceptions on final sale items.

To get started, reach out at support@prisma.biz. Include your order number and what you're looking to do. We'll take it from there.